OFFER AND PRIVACY POLICY

Customer - a fully capable natural person or a legal entity making Orders on the website hellcatstudio.ru, or specified as a recipient of the Products, or using the Products purchased on the website hellcatstudio.ru, exclusively for personal, family, household and other needs not related to business activities.

Seller - IE Alexandrov Sergey Mikhailovich, INN 784808301670.

Website - an Internet site belonging to the Seller with the address in the Internet hellcatstudio.ru. It presents the Products offered by the Seller to its Customers for placing Orders, as well as the terms of payment and delivery of these Orders to Customers.

Products - goods presented for sale on the Website.

Order - the Customer's duly executed request for delivery to the specified address of the list of Products selected on the Site.

Delivery Service - the Seller's employees or third parties providing services for delivery of Orders to Customers under an agreement with the Seller.

General Provisions.

1.1 The Site is owned and administered by IE Aleksandrov Sergey Mikhailovich, TIN 784808301670.

1.2 By ordering Products through the Site, the Customer agrees to the Terms of Sale of Products (hereinafter - Terms and Conditions) set out below.

1.3 The provisions of the Federal Law of the Russian Federation “On Protection of Consumer Rights” from 07.02.1992 № 2300-1 and other legal acts adopted in accordance therewith shall apply to the relations between the Customer and the Seller.

1.4 The Seller reserves the right to make changes to these Terms and Conditions, in connection with which the Customer undertakes to regularly monitor changes to the Terms and Conditions posted on the Website.

1.5 The Customer agrees to the Terms and Conditions when placing an Order on the Website.

Moment of Contract.

2.1 These Terms and Conditions of sale of goods, as well as information about the Goods presented on the Site, are a public offer in accordance with Article 435 and part 2 of Article 437 of the Civil Code of the Russian Federation.

2.2 The fact of placing an order by the Customer is an unconditional acceptance of the terms and conditions of this Agreement by the Customer. The Customer who has purchased goods in the Seller's online store (placed an Order for Goods) shall be considered as a person who has entered into a relationship with the Seller under the terms of this Agreement.

2.3 In case of disagreement with this User Agreement (hereinafter - Agreement / Public offer) the Customer shall immediately stop using the service and leave the site.

Ordering on the site.

3.1 To place an Order, the Customer shall fill in the form on the Site.

3.2 The Seller is not responsible for the accuracy and correctness of the information provided by the Customer when placing an order.

3.3 The Customer undertakes not to disclose the data specified during registration to third parties. In case the Customer has suspicions regarding the security or possibility of unauthorized use of the Customer's data by third parties, the Customer undertakes to immediately notify the Seller by sending an e-mail to our e-mail hellcatstudio@yandex.ru.

Order placement and fulfillment terms.

4.1 The Customer's Order may be placed independently on the Website.

4.2 When placing an Order, the Customer must provide the following information:

Customer's full name or the recipient of the Order;

the list of ordered products;

delivery address of the Order;

contact phone number.

4.3 After placing an Order, the Customer receives a notification about the accepted Order and is provided with information about the status of the Order fulfillment.

4.4 All information materials presented on the Website are of reference nature and cannot fully convey reliable information about the properties and characteristics of the Products, including colors, sizes, shapes, smell and other.

Delivery.

5.1 The methods of delivery of the Products are specified on the Site.

5.2 The delivery area is defined by the trading area. You can check whether the intended delivery address is included in the service area on the Site.

5.3 The Seller will make every effort to meet the delivery deadlines specified in the order card, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.

5.4 The risk of accidental loss of or accidental damage to the Products passes to the Customer from the moment the Order is handed over to the Customer and the recipient pays for the Order.

5.5 Upon delivery, the Order shall be handed over to the Customer or to the person specified as the recipient of the Order. If it is impossible for the above persons to receive the Order in cash, the Order shall be handed over to the person who is ready to provide information about the Order (name of the Recipient), as well as to pay the cost of the Order in full to the person delivering the Order.

5.6 When handing over the Order, the Customer shall check the appearance and packaging of the Order, the quantity of Products in the Order, completeness, assortment.

Payment for the Products.

6.1 The price of the Products is indicated on the Website. If the price of the Products ordered by the Customer is incorrect, the Seller shall inform the Customer at the first opportunity to confirm the Order at the corrected price or cancel the Order. If the Customer cannot be contacted, the Order shall be considered canceled.

6.2 The price of the Products may be changed unilaterally by the Seller. The price of the Products shall be indicated at the last stage of Order placement and shall be valid at the time of order placement. The price of the Products ordered by the Customer shall not be changed.

6.3 The Customer chooses payment methods at the stage of order placement on the Website. The agreed payment method is the method chosen by the Customer from the available payment methods when placing the Order.

6.4 Peculiarities of payment by bank cards.

6.4.1 In accordance with the CBR Regulation No. 266-P dated 24.12.2004 “On Issuance of Bank Cards and Operations Performed with the Use of Payment Cards”, bank card transactions shall be performed by the cardholder or a person authorized by him/her.

6.4.2 When paying for the Products with a bank card, the Customer shall present an identity document at the time of order issuance, except for the case of payment with a non-named bank card.

In case of canceling an order: in case of canceling an order after confirmation, it is necessary to call the Seller and send a letter to the e-mail address: hellcatstudio@yandex.ru.

Return of Products.

7.1 Return of Products of proper quality.

7.1.1 The Customer has no right to refuse the Products of proper quality, except for the cases stipulated by the current legislation of the Russian Federation.

7.2 Return of Products of improper quality.

7.2.1 The Customer may return the Products of improper quality to the Seller and demand replacement of the Products of improper quality or elimination of defects, in cases provided for by the current legislation of the Russian Federation.

7.3 Money refund.

7.3.1 The funds shall be refunded by the method used by the Customer for payment.

7.3.2 If the refund is not simultaneous with the return of the Products by the Customer, the Seller shall, with the Customer's consent, refund the said amount in one of the following ways:

a) in cash at the Seller's location;

b) by transferring the respective amount to the Customer's bank or other account specified by the Customer.

7.4 Procedure in case of Seller's breach of assortment (re-sorting).

7.4.1 In case the Order contains Products that do not correspond to the ordered assortment (re-sorting), the Customer has the right to reject such Products during the order transfer and demand a replacement in the assortment stipulated by the Order or a refund for the Products not transferred.

7.4.2. Products delivered to the Customer in violation of the assortment clause shall be returned to the Seller. If the Customer accepts such Products, the Seller may request the Customer to pay for such Products at the price set by the Seller for such Products on the Website at the time the Products were transferred. If the Products actually transferred are not available in the Seller's assortment available on the Website at the time of the transfer of the Products, such Products shall be paid for at the price agreed with the Seller.

7.4.3 In case of impossibility to replace the Products, the Seller shall notify the Customer by phone number specified by the Customer when placing the Order.

7.4.4 The money paid by the Customer for the Products not actually delivered shall be refunded within 10 days after receipt of the Customer's written application for refund. The amount paid for the Products shall be refunded in the manner in which the payment was made.

7.5 Procedure in the event of Seller's breach of the quantity condition.

7.5.1 The Customer shall check the quantity of the Products in the Order when handing over the Order. If the Customer finds any discrepancies in the quantity of the Products in the Order when handing over the Order, the Customer shall draw up a Statement of Quantity Discrepancy in the presence of a representative of the Seller or the carrier.

7.5.2 If the Seller has delivered to the Customer less than the quantity of Products specified in the Order (shortage), the Customer may accept the Products in the part corresponding to the Order and request the delivery of the missing quantity of Products or, if the missing Products have been paid for, cancel the Order in the part of the missing Products and request a refund for the missing Products.

7.5.3 The money paid by the Customer for the missing Products shall be refunded within 10 days after receipt of the Customer's written application for a refund, as well as the Certificate of Discrepancy (Certificate of Non-addition) by quantity, drawn up in accordance with clause 7.5.1. The amount paid for the Products shall be refunded in the manner in which the payment was made.

7.5.4 If the Customer violates clause 7.5.1 in terms of drawing up the Statement, the Seller has the right to refuse to satisfy the Customer's claims regarding the quantity of the transferred Products.

7.6 Detailed information on the procedure for making claims for the quality and return of the Products can be found here.

Intellectual Property.

8.1. All textual information and graphics on the Website are the property of the Seller.

Warranties and Liability.

9.1 The Seller is not liable for any damage caused to the Customer as a result of improper use of the Products ordered on the Site.

9.2 The Seller is not responsible for the content and functioning of the Site.

9.3 The Seller is entitled to assign or otherwise transfer its rights and obligations arising from its relationship with the Customer to third parties.

9.4 The Customer undertakes not to use the ordered Products for business purposes.

Confidentiality and protection of personal data.

10.1 Provision of information by the Customer:

10.1.1 When ordering on the Website, the Customer shall provide the following information: Last Name, First Name, Middle Name, delivery address and telephone number.

10.2 By providing his/her personal data on the Website, the Customer agrees to their processing by the Seller, including for the purposes of the Seller's promotion of Products and services.

10.2.1 If the Customer does not want his/her personal data to be processed, he/she must inform the Seller. In this case, all information received from the Client is deleted from the Seller's client database and the Client will not be able to place Orders on the Website.

10.3 The use of information provided by the Customer and received by the Seller:
- to fulfill its obligations to the Customer;
- to evaluate and analyze the work of the Site;
- to determine the winner of promotions held by the Seller.

10.3.1 The Seller has the right to send the Customer messages of advertising and informational nature. If the Customer does not wish to receive mailings from the Seller, he must inform the Seller.

10.4 Disclosure of information received by the Seller.

10.4.1 The Seller undertakes not to disclose the information received from the Customer. It shall not be considered a violation for the Seller to provide information to agents and third parties acting on the basis of an agreement with the Seller for the fulfillment of obligations to the Customer.

10.4.2 It shall not be considered a breach of obligations to disclose information in accordance with reasonable and applicable legal requirements.

10.5 The Seller has the right to use “cookies” technology. “Cookies” do not contain confidential information and are not transferred to third parties.

10.6 The Seller receives information about the ip-address of the Site visitor. This information is not used to establish the identity of the visitor.

Additional rights for the European Economic Area and some other territories.

11.1 Based on EU Regulation 2016/679 on the Protection of Individuals with regard to the Processing of Personal Data (abbreviated to GDPR, General Data Protection Regulation) of April 27, 2016 or GDPR in force since 25.05.2018. If you are a person from the European Economic Area (EEA), you may enjoy additional rights available to you under applicable law.

11.1.1 Key Requirements - We will notify regulators (and in some cases the Customer itself) of any breaches involving personal data within 72 hours of discovering such a breach.

11.2 Rights of the Client (individual):

11.2.1 European users have the right to request confirmation of the fact of processing of their data, the place and purpose of processing, the categories of personal data processed, to which third parties the personal data is disclosed, the period during which the data will be processed, as well as to specify the source of personal data received by the organization. To obtain this information, please write to hellcatstudio@yandex.ru.

11.2.2 We want to keep an accurate and up-to-date version of your personal data. You have the right to ask us to amend or delete data that you consider incorrect by writing to us at hellcat.studio@yandex.ru. We will consider your request in accordance with applicable law.

11.2.3 Objection to the processing of personal data. You have the right to object to the processing of your personal data if you believe that this applies in your particular situation. We will only have the right to refuse to comply with your request if we can provide compelling, legitimate grounds for the processing that override your interests, rights and freedoms, or if the processing is related to the filing, exercise or defense of legal action. To exercise this right, email us at hellcatstudio@yandex.ru. We will process your request in accordance with applicable law.

11.2.4 Right to data portability. This right consists of our obligation to provide, free of charge, an electronic copy of personal data to another company upon the Customer's own request, provided that:

the processing is carried out on the basis of consent or contract;

the processing is carried out by means of automation.

To exercise this right, write to us at hellcatstudio@yandex.ru. We will consider your request in accordance with applicable law.

11.2.5 Right to be forgotten. The GDPR also includes a right to be forgotten, which gives Europeans the ability to delete their personal data upon request to prevent it from being disseminated or shared with third parties. If you would like us to completely delete all of your data, please contact us at hellcatstudio@yandex.ru. You also have the right to complain to a data protection authority about our collection and use of your personal data. Please contact your local data protection authority for details.

11.3 Children's Personal Data. We do not knowingly collect information from children under the age of 16. If you are under the age of 16, please do not submit your personal data through the Service. We ask parents and legal representatives to monitor children's Internet use, instructing children not to transmit their personal information through the Service without their permission. If you have reason to believe that a child under the age of 16 has provided us with personal data through the Service, please contact us at hellcatstudio@yandex.ru and we will delete that data.

Other Terms.

12.1 The law of the Russian Federation shall apply to the relations between the Customer and the Seller.

12.2 If the Customer has any questions or claims, he should contact the Seller directly. All arising disputes will be solved by negotiations, in case of failure to reach an agreement the dispute will be referred to a judicial body in accordance with the current legislation of the Russian Federation.

12.3 The invalidity of any provision of these Terms and Conditions shall not invalidate the remaining provisions.

Premium Clothing & Lingerie Brand.

Founded in 2024, HELLCAT began with a desire to express our vision of Feminine. The idea behind the name is based on combining rebelliousness with softness as a tribute to versatile feminine nature.

As a female-owned and led brand, we are committed to creating clothes that make you love what you see in the mirror with passion and curiosity. Each collection is made with careful detailing and designed to be enjoyed season after season: we use high-quality fabrics and implement unique decorative features such as cut-outs and complex layering techniques. Every piece that we create is carefully and incidentally crafted by our team exclusively for HELLCAT.

Founded in 2024, HELLCAT began with a desire to express our vision of Feminine. The idea behind the name is based on combining rebelliousness with softness as a tribute to versatile feminine nature.

As a female-owned and led brand, we are committed to creating clothes that make you love what you see in the mirror with passion and curiosity. Each collection is made with careful detailing and designed to be enjoyed season after season: we use high-quality fabrics and implement unique decorative features such as cut-outs and complex layering techniques. Every piece that we create is carefully and incidentally crafted by our team exclusively for HELLCAT.

OUR MISSION

To embrace the magnetic duality of a woman: both eternal and diverse, creative and fearless as the Life itself. We celebrate authenticity and confidence and create pieces that support women on their path of self-discovery through every aspect of life.

BRAND DNA

We aim to express our vision by combining premium quality materials and nontrivial designs in clothing and lingerie. We see feminine as diverse and passionate yet timeless and nurturing and create pieces that reflect this perception.

The HELLCAT Team loves complex ideas and knows how to turn them into reality. Most of the elements are handcrafted to preserve the uniqueness of our designs and emphasize the brand's identity. Only premium quality materials are used in the production - from fabrics to threads.

HELLCAT's signature mark is embodied in high-quality fabrics, decorative cutout designs and intricate layering techniques.

We see HELLCAT woman as naturally curious and magnetic. She's in deep connection with her emotions and instincts and takes every opportunity to embrace her uniqueness and authenticity. Our goal is to encourage her on this journey and create pieces that will perfectly complement the never-ending path of self-discovery.

Inspired by the versatile nature of female spirit, brand's name is based on the reference combination of rebellious character & natural softness. Same idea is expressed in the calligraphic logo: soft and playful tail of a cat implemented into assertive and strict font.