EXCHANGE AND REFUND
The Buyer has the right to return or cancel the ordered Product at any time before receiving it, having previously notified the Seller, and after receiving the Product - within 7 (seven) days* from the date of receipt of the order. The parcel is sent by any courier company, all shipping costs are borne by the customer. Returns and Exchanges of goods are possible only if:
- the product has not been used, there are no signs of wear or dirt,
- its presentation and consumer properties are preserved
- the original packaging is not damaged,
- a document confirming the fact and conditions of purchase of the specified product has been provided
The Seller has the right to refuse a return/exchange in cases of violations of the conditions for preserving the Product, in which case all costs for delivery of the return are borne by the Buyer.
Please note that according to the Russian Federation Law “On the Protection of Consumer Rights” as amended by Government Resolution No. 1222 dated October 20, 1998, underwear and hosiery are included in the “List of non-food products of good quality”, which cannot be returned or exchanged for similar models of other sizes, shapes, dimensions, styles, colors or configurations.
*In accordance with clause 21 of the Decree of the Government of the Russian Federation of September 27, 2007 N 612 (as amended on November 30, 2019) “On approval of the Rules for the sale of goods remotely.”
EXCHANGE/REFUND PROCESSING
If the size does not suit you or the Product received is defected, please contact us via email hellcat.studio@yandex.ru or via WhatsApp/Telegram by number (!) for the support from the online store manager.
Please note that all costs for returning the goods, as well as delivery, customs and other additional fees (for international shipments) are paid by the Buyer, according to the tariffs of transport companies and customs duties of the host country. Money is returned in the amount of the cost of the Product paid on the site.
Important: Differences in design or design elements from those stated in the description on the website do not constitute a malfunction or non-functionality of the product.
As a female-owned and led brand, we are committed to creating clothes that make you love what you see in the mirror with passion and curiosity. Each collection is made with careful detailing and designed to be enjoyed season after season: we use high-quality fabrics and implement unique decorative features such as cut-outs and complex layering techniques. Every piece that we create is carefully and incidentally crafted by our team exclusively for HELLCAT.


